Under no circumstances will the Gymnastics Ontario (G.O.) fee be refunded. In the event of severe illness or injury, please submit a doctors note for a prorated refund or credit. We kindly request 7 days notice prior to the end of the month for all class withdrawals; this will allow us to ensure that your account is up to date and that the next month's tuition fee is not posted or processed. If you are aware of a future withdrawal date, please let us know as early as possible to minimize unnecessary fees. Our monthly tuition allows significant flexibility for class changes and withdrawals; no refunds will be provided. Please send all withdrawal requests to heartsgymnastics@gmail.com For camps, 7 days notice prior to the event is required for any withdrawals or changes to be made. Provided the required notice is given, a credit will be added to the account for future camps/classes to be scheduled within 1 year of the date of the transaction. Please send withdrawals/adjustment requests to heartsgymnastics@gmail.com Please note that outstanding balances on the account will be due prior to any subsequent registrations being accepted.

We have ZERO TOLERANCE for violent/aggressive behaviour or harassment. In the case that a participant exhibits any behaviour deemed by staff to be violent, aggressive, harassing, or inappropriate, the participant will be removed from the class/event.

All athletes are to wear comfortable, athletic clothing with no buckles, zippers, or buttons. Long hair must be tied back, and no jewelry is to be worn (stud earrings are acceptable, no activity bands please!). Bare feet or sock feet (not recommended) ONLY. Clothing should not contain any inappropriate language or content. No bare midriffs (no crop tops) or off-the-shoulder tops. We kindly ask that spectators remove their shoes upon entering the facility, even if they are planning only to watch. This helps us maintain our clean facility!

Aim to arrive 5-10 minutes early to allow your child time to prepare for class. Water bottles are to be placed on the water shelf. Your child is to wait on the bench for his/her coach. Under no circumstances are they to be on or near the equipment without their coach.

Hearts Gymnastics is not responsible for rescheduling your child in the event of a missed class, nor will a refund be given. Hearts Gymnastics is not responsible for gym closure as a result of events beyond our control (i.e. extreme weather, safety concerns, etc.) however, if possible, we will work with you to arrange a make-up class (this option is not guaranteed and is conditional on class availability). Gym closure announcements will be posted on our Facebook and Instagram pages.

Parents/guardians are not allowed on the gym floor unless participating in a scheduled parent & tot class (for safety and liability reasons). Spectators are asked to refrain from yelling down from the viewing area; it is distracting to coaches and athletes and poses a potential safety concern. Parents are welcome to view from the upstairs spectator area; if there is an accessibility concern, please speak with the office staff or coaches who will assist in finding a suitable viewing location. Competitive athlete spectators - please see the competitive handbook for expectations specific to our competitive team.

1:1 Parent to child ratio Parents are asked to keep their child within arm's reach at all times. It is the parent's responsibility to keep their child with the class at all times for the safety of both the parent and child.

NO PHOTOGRAPHY OR VIDEOGRAPHY of any kind is permitted within the gym, unless a special exception has been requested and pre-arranged with the coach. FLASH PHOTOGRAPHY IS NOT PERMITTED AT ANY TIME FOR ANY REASON, NO EXCEPTIONS. It is extremely unsafe for the athletes.